Overview
The Part-Time Customer Service Representative will assist customers by answering questions, providing product and order information, resolving concerns, and maintaining accurate customer records. This position requires strong communication skills, professionalism, attention to detail, and basic computer knowledge. The ideal candidate will be comfortable communicating with customers by phone, email, and other communication channels while providing timely and helpful support.
Job Duties and Responsibilities:
- Answer incoming phone calls and respond to customer emails and inquiries in a professional and timely manner.
- Provide accurate information regarding products, services, orders, shipments, and delivery status.
- Assist customers with order placement, order tracking, returns, and general service requests.
- Enter and update customer information, order details, and service notes in computer systems.
- Review customer orders and verify information for accuracy and completeness.
- Research customer concerns and work with other departments to resolve issues.
- Document customer interactions, complaints, requests, and resolutions accurately.
- Follow up with customers when additional information or assistance is needed.
- Maintain organized electronic records and protect confidential customer information.
- Communicate clearly and professionally with customers, coworkers, and management.
- Handle multiple tasks while maintaining accuracy and meeting expected response times.
- Perform general administrative duties and assist with other tasks as assigned.
Skills and Experience
Previous customer service or administrative experience preferred.
Basic computer skills and accurate data entry abilities.
Strong verbal and written communication skills.
Professional telephone etiquette and a customer-focused attitude.
Excellent attention to detail and organizational skills.
Ability to solve problems and handle customer concerns professionally.
Ability to multitask and work independently or as part of a team.
Dependable attendance and punctuality.
Availability to work a part-time schedule as assigned.
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
