Overview
The Ōnin Group’s core purpose is to Create Opportunity and Empower People. You deserve a company that is committed to providing a great culture, excellent learning and development opportunities, and an opportunity to thrive. As a Best Places to Work company, we are committed to providing you with industry-leading rewards and perks. A comprehensive Total Rewards Program including; medical, dental, and vision insurance, 401(k) Savings Plan, health and wellness program, lifelong learning plans, student loan repayment, and more! At Ōnin, we are committed to providing our teammates with opportunities to work with premier light industrial and manufacturing clients in each local area. You will serve your local community by connecting teammates with job opportunities at companies across the city.
This position is at our client in Arnold, MO. It is 1st shift: Monday - Friday 8:00am - 5:00pm.
Job Duties:
- Develop a strong understanding of our ERP system and achieve proficiency in its use
- Professionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfaction
- Maintain data integrity by reviewing purchase orders and entering accurate information into the ERP platform
- Drive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunities
- Consistently achieve prospecting targets and accurately record all activities in the ERP system
- As training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategies
- Provide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptly
- Keep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communication
- Serve as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflow
- Perform additional job-related duties as assigned to support team and organizational objectives
Skills and Experience
Minimum Qualifications:
- High school diploma (or equivalent), associate degree preferred
- 2-5 years of Customer Service experience in an industrial/manufacturing environment
Required Knowledge, Skills, and Abilities
- Proficiency in Microsoft Excel, Word, or equivalent applications
- Familiarity with ERP systems (Epicor experience preferred)
- Strong background in customer service with a focus on delivering exceptional experiences
- Excellent verbal and written communication skills for interacting with customers and all levels of the organization
- Ability to manage and resolve conflicts effectively while maintaining positive customer relationships
- Self-motivated, able to work independently, and demonstrate initiative
- High level of discretion and sensitivity to confidentiality requirements
- Strong organizational and time-management skills with attention to detail
Physical Requirements/Working Conditions:
- Professional office setting and regular exposure to production area
- Use of personal protective equipment
- Potential minor lifting during annual physical inventory
Equipment/Tools/Software Used:
- Laptop or desktop computer, printer, copier, calculator, telephone, e-mail
- Microsoft Office suite
- Epicor ERP / CRM software
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
