Overview
Join Our Team!
Are you naturally curious, motivated by results, and not afraid to pick up the phone and ask the tough questions? Ōnin Staffing is looking for a driven Account Resolution Specialist to join a fast-paced team focused on account resolution and debt recovery.
This is an opportunity for someone who takes initiative, enjoys problem-solving, and isn't afraid to dig deeper to get answers. If you're self-motivated, confident communicating with others, and enjoy working toward goals, this could be the opportunity for you!
No previous collections experience required! Training will be provided on company systems, procedures, and processes.
Job Description
As an Account Resolution Specialist, you'll manage customer accounts, make outbound calls, gather information, and work toward resolving outstanding balances. Success in this role requires persistence, strong communication skills, attention to detail, and the ability to stay motivated even when conversations get challenging.
Responsibilities include:
- Make outbound calls regarding outstanding balances.
- Communicate professionally with customers to gather information and resolve accounts.
- Ask questions, investigate account details, and identify solutions.
- Negotiate payment arrangements and work toward account resolution.
- Accurately document conversations, updates, and outcomes in the company system.
- Manage assigned accounts and maintain consistent follow-up.
- Follow established collection procedures and compliance guidelines.
- Maintain professionalism and composure during difficult conversations.
- Work independently while staying motivated to meet performance goals.
Skills and Experience
About the Ideal Candidate
We're looking for someone who is self-motivated, naturally curious, persistent, and confident on the phone. You don't have to know everything coming in, but you do need the drive to figure things out, take initiative, and get results.
The ideal candidate:
- Has excellent verbal communication, listening, and phone etiquette skills.
- Is comfortable making frequent outbound calls and asking tough questions.
- Is naturally curious and enjoys investigating, gathering information, and getting answers.
- Is a self-starter who doesn't need constant direction or supervision.
- Can handle rejection, difficult conversations, and frustrated customers without taking it personally.
- Is persistent and knows when to keep pushing for an answer.
- Has strong customer service, problem-solving, and negotiation skills.
- Is comfortable using computers and accurately entering detailed notes.
- Can manage multiple accounts while maintaining organization and attention to detail.
- Has experience in customer service, medical billing, accounts receivable, insurance, sales, call centers, or collections.
- Is competitive, goal-oriented, and motivated by performance-based earnings.
- Bilingual (English/Spanish) is a plus!
- Understands the importance of confidentiality and protecting sensitive customer information.
We're not just looking for someone who can make phone calls. We're looking for someone who knows how to ask the right questions, find answers, and get results!
Additional Requirements
- Must successfully pass a pre-employment drug screen and background check.
- Must be comfortable handling confidential customer and account information.
- Must be willing to sign and comply with company confidentiality and nondisclosure agreements (NDAs).
- Must demonstrate professionalism, discretion, and integrity when handling sensitive records.
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
