Customer Master Representative

This position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer. This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe. The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to.
Additional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group.
This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports. Additionally, utilize MS Outlook, MS Excel, and MS Word. Strong organizational skills are a must. This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.
This job may require schedule flexibility to ensure team coverage hours of service (7am-7pm) and/or times of unique demand (weekend work).