Overview
We are looking for a detail-oriented and customer-focused Customer Service Representative (CSR) to join our logistics team. This is an office-based position that requires strong communication, organizational, and problem-solving skills. The ideal candidate will also be comfortable working on the warehouse floor as needed to help ensure smooth communication between office and warehouse operations.
Starting Pay is $14.25
Skills and Experience
Key Responsibilities
- Process and enter inbound and outbound customer orders accurately.
- Review inventory to verify order fulfillment and shipment status.
- Provide customers with timely updates on orders and shipments.
- Handle last-minute shipping requests and urgent customer needs.
- Follow up on customer orders and respond to inquiries promptly.
- Address customer concerns while maintaining positive customer relationships.
- Coordinate with warehouse personnel to ensure accurate and timely order processing.
- Assist with general administrative and logistics support duties.
Preferred Qualifications
- Previous experience in customer service within a logistics, transportation, or warehouse environment.
- Working knowledge of SAP.
- Experience using FedEx and UPS shipping portals.
- Familiarity with order routing and shipment scheduling.
- Experience creating Bills of Lading (BOLs).
- Understanding of warehouse, shipping, and logistics operations.
- Strong computer, data entry, and multitasking skills.
- Excellent communication and organizational abilities.
- Bilingual (English/Spanish) is a plus.
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
