Warehouse Customer Service

Hidalgo, TX

Responsibilities:

Respond promptly and courteously to customer inquiries via phone, email, or chat, providing accurate information about products, services, and order status.
Process customer orders efficiently and accurately using the company’s order management system, ensuring all details are correct and complete.
Coordinate with warehouse, shipping, and billing departments to track orders and resolve any discrepancies or delays.
Handle customer complaints and issues with empathy and professionalism, escalating complex problems to appropriate teams when necessary.
Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement and reporting.

Minimum Qualifications:

Bilingual (English & Spanish)
Proven experience in customer service or order processing roles.
Basic computer proficiency, including familiarity with order management software and Microsoft Office.
Strong communication skills, both verbal and written.
Ability to multitask and manage time effectively in a fast-paced environment.

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

Apply now so we can hold a spot for you. We can’t wait to talk to you!

––Your Ōnin team

Apply Now

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