Overview
Position Summary:
We are seeking a knowledgeable and proactive Technical Customer Service Specialist to support our agents by providing product information, managing orders, and offering solutions for technical inquiries. This role requires independent decision-making, strong problem-solving skills, and the ability to communicate effectively with agents in a professional and positive manner.
Key Responsibilities:
- Serve as the primary point of contact for agents, responding to inquiries about products, services, and purchase orders in a timely and professional manner.
- Enter and manage purchase orders accurately, ensuring all details are complete and up-to-date.
- Develop project quotations based on agent requests and project specifications.
- Review agent requests and specifications, interpreting their needs to make informed recommendations using your expertise and product knowledge.
- Provide advisory support to agents, offering solutions and guidance for product options or project requirements.
- Monitor and manage projects, ensuring deadlines and quality standards are met.
- Maintain detailed records of interactions, orders, and project progress.
Skills and Experience
Required Education & Experience:
- High school diploma or equivalent (required); additional education is a plus.
- Minimum of 2 years’ experience in technical customer service (call center or retail experience does not qualify).
- Demonstrated ability to communicate effectively with customers and colleagues, maintaining a positive and professional demeanor.
Skills and Abilities:
- Customer Service: Assess customer needs, provide tailored solutions, and evaluate satisfaction.
- Technical Knowledge: Understanding of electrical or lighting products is a plus.
- Critical Thinking & Problem-Solving: Analyze situations and propose effective solutions independently.
- Judgment & Decision-Making: Weigh costs, benefits, and potential outcomes to make informed decisions.
- Communication: Strong command of English in both written and verbal formats; active listening skills.
- Clerical & Administrative Skills: Proficient in managing records, documents, and standard office procedures.
- Time Management: Ability to manage workload efficiently with minimal supervision.
- Sales & Marketing Awareness: Understanding of sales techniques, product promotion, and customer engagement strategies.
- Monitoring & Evaluation: Track performance, identify areas for improvement, and implement corrective actions when necessary.
Preferred Qualifications:
- Technical customer support experience (2+ years).
- Knowledge of electrical or lighting systems and related products.
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
