Overview
Customer Support & Communication Handle inbound calls and emails from customers, distributors, and internal stakeholders Provide product information, order status updates, and general support Maintain a professional and customer-first approach in all interactions Quote & Pricing Support Review customer quote requests and assist in preparing accurate pricing Work closely with internal teams (Sales, Production, Engineering) to confirm product details Ensure all pricing is aligned with company guidelines and margin expectations Order Entry & Processing Process purchase orders with accuracy and attention to detail Verify pricing, product specifications, shipping information, and lead times Monitor order progress and notify customers of any changes or delays Data & System Management Maintain detailed and accurate customer records in CRM and ERP systems Ensure documentation and correspondence are properly tracked and archived Assist in report generation or administrative tasks as needed
Skills and Experience
Qualifications & Skills
Required:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Detail-oriented with strong organizational abilities
- Able to manage multiple tasks and deadlines
- Customer service experience (phone/email-based preferred)
- Proficient in Microsoft Office (Outlook, Excel, Word)
Preferred:
- Experience in manufacturing, distribution, or the building products industry
- Familiarity with ERP/CRM platforms
- Basic understanding of pricing, quoting, or order management processes
Personal Attributes
- Positive, professional, and customer-focused mindset
- Team player with a willingness to learn
- Strong problem-solving and follow-through skills
- Comfortable in a fast-paced environment
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
