Customer Experience Representative

Will be responsible for responding to all customer requests and questions regarding products and
account information in a timely and professional manner via telephone or computer
 Prepare, process, review, and monitor various documents including customer orders and shipments
 Prepare quotes and recommend products based on customer needs
 Informs customer of unit prices, shipping date, and follow up on orders to ensure delivery by
specified date
 Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or
delayed shipments
 Build and sustain positive relationships with external sales agencies and customers through open
communication and exceeding expectations
 Operate in a team environment to achieve departmental and personal goals and assist others with
their goals
 Compile and submit requests for RMA’s/credits for the customers
 Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and
investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and
following up with customers to ensure satisfaction and/or escalating when required
 Conduct outbound sales calls and emails to target prospects to generate new business opportunities
 Build and maintain strong relationships with existing and potential customers through regular
follow-ups and proactive communication
 Develop a comprehensive understanding of our product lines and provide recommendations to meet
the customer needs
 Other duties as assigned