Inside Sales Representative

Overview

• Serve as the primary point of contact for inbound customer calls, assisting with billing inquiries, product questions, order status, service issues, and general account support. 
• Build and maintain strong customer relationships through professionalism, responsiveness, and a solutions-oriented approach. 
• Identify opportunities to upsell and cross-sell products and services by understanding customer needs and recommending appropriate solutions. 
• Collaborate with the management and sales teams to stay current on product offerings, pricing, promotions, and industry updates. 
• Proactively communicate with customers regarding order status, shipment updates, and lead times to ensure a positive customer experience. 
• Resolve customer concerns efficiently while using critical thinking and problem-solving skills to retain accounts and drive repeat business. 
• Accurately document customer interactions, orders, and follow-up activities in company systems. 
• Contribute to company revenue goals by maximizing each customer interaction and consistently delivering value-based sales solutions.