Overview
Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Process customer orders/changes/returns according tot he established department policies and procedures
- Manage and maintain all emails that arrive to CS group - responding within 15 minutes to all communication and taking appropriate action steps for problem resolution
- Answer all incoming calls in a courteous and professional manner while ensuring appropriate next steps are initiated
Skills and Experience
- One year minimum (two preferred) of previous CSR experience - a plus if in a manufacturing environment
- Excellent communication skills and knowledge of MS Suite
- Bilingual (English/Spanish) is preferred but not required
- Punctual and communicative
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
