Overview
Act as the first contact point to diagnose, troubleshoot, and fix IT issues via phone, email, or remote access.
Skills and Experience
Technical Skills: Basic knowledge of Windows and Mac operating systems, networks, and hardware setup.
Soft Skills: Strong communication to explain hard concepts in simple terms, plus patience and empathy.
User Support: Answer incoming support requests and guide users through simple problem-solving steps.
Ticket Management: Log problems, track issues, and update statuses using help desk software.
System Setup: Install, configure, and update operating systems, software, and hardware.
Escalation: Send complex or unresolved technical issues to senior IT teams.
Documentation: Write clear records of solutions and maintain user guides
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
