Previous experience in IT support, systems administration, or a similar role.
Strong troubleshooting and problem-solving skills.
Experience with Windows operating systems and Microsoft 365.
Knowledge of Active Directory and Microsoft Entra ID.
Experience with Microsoft Intune and endpoint management preferred.
Basic knowledge of networking, VPN, DNS, DHCP, switches, and firewalls.
Familiarity with Windows Server and Hyper-V.
Ability to manage user accounts, permissions, and security groups.
Strong communication and customer service skills.
Ability to work independently, prioritize service requests, and manage multiple tasks.
Must be comfortable working on-site in Birmingham, AL, with occasional travel to company locations.
