Customer Service/Office Clerk

Essential Responsibilities:
 Provide timely and accurate information regarding logistics, intercompany
movements and current inventory information.
 Work closely with the Inventory staff and Plant Management to ensure accurate
information and appropriate responses.
 Maintain accurate and timely schedules to ensure coordination and correct
production.
 Provide accurate and timely data to other inter-company personnel as requested.
 Ensure all required paperwork is completed correctly to ensure a smooth process
through customer service.
 Provide timely feedback to company management regarding any issues resulting
in delays.
 Perform other duties as assigned

Supervisory Responsibilities:

 This job has no direct supervisory responsibilities.

Education and/or Experience:
 High School diploma or equivalent required, some college coursework desired.
 Minimum three years in Customer Service role, ideally with Shipping/Bills of
Lading experience.

Language Skills:
 English fluency required. Bi-lingual Spanish fluency could be helpful. Ability to
read and write reports and business correspondence required. Excellent
communication skills, both verbal and written required. Ability to effectively gather
and present information and respond to questions from groups of managers,
employees, and customers is also required.

Materials and Equipment Directly Used:
 Office machinery including: computers, printers, fax machines, copiers, etc.
 Microsoft Office Suite, and specifically Excel, PowerPoint and Access.

Physical Demands:
 Ability to work in dusty, wet, hot or cold environments for extended periods of
time
 Requires prolonged sitting and standing, bending, stooping and climbing
 Requires normal range of hearing and vision (including colors) to record, prepare
and communicate appropriate reports
 Requires lifting up to 25 pounds.

Work Environment:
 Must be mentally adaptable and flexible in dealing with a variety of people.

 Emotional stability and personal maturity are important attributes in this position.
 Must be able to resolve problems, handle conflict and make decisions under
pressure.
 Ability to give, to receive, and analyze information, formulate work plans and
prepare written materials and articulate goals and action plans.
 Must understand people and be able to communicate effectively.
 Ability to do basic and advanced math calculations, input data into a computer
and analyze data is required.