Overview
A. Responds to consumer inquiries and /or solves problems in both English and
Spanish languages. Codes all incoming calls.
B. Prepares a variety of reports which require investigation, verification,
classification, recording and/or reconciliation of data.
C. Receives member consumer requests for connections, disconnections,
reconnections or new services and trouble calls.
D. Completes paperwork on terminated accounts.
E. Receives service orders and forwards to appropriate department for actions.
F. Responds to member-consumer inquiries, satisfies their complaints and, if unable
to do so, refers them to the proper person(s).
Skills and Experience
Job Knowledge, Training and Experience: A good knowledge of English grammar is
required to communicate policies and other information to member-consumers. Position
is required to perform a variety of mathematical calculations in the completion of duties.
Job knowledge is normally acquired through the completion of commercial courses
leading to a high school diploma or equivalent. Must know billing and
collection procedures. One to three years as a Consumer Service Representative is
required. Bilingual (English and Spanish) is required. Must have a pleasant tone of
voice and expression. Also, genuinely care for members/consumers. All work will be on
the telephone and will require telephone etiquette.
Benefits
Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Apply now so we can hold a spot for you. We can’t wait to talk to you!
––Your Ōnin team
